Refund Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and the World Wide Web by or on behalf of Lewis Group Ltd and its affiliates or subsidiaries (“LEWIS” or “us” or “we”).

If you have any requests or comments concerning your personal information or any queries with regard to these practices, please contact the Deputy Information Officer on stakeholders@lewisgroup.co.za.

THIS PRIVACY POLICY FORMS PART OF LEWIS’ WEBISITES TERMS OF USE. IF YOU DO NOT AGREE WITH ANY TERM OF THIS PRIVACY POLICY, YOU MUST CEASE YOUR ACCESS OF THIS WEBSITE IMMEDIATELY.

1. CANCELLATION, REFUND AND PENALTIES

1.1. In terms of the CPA, the Purchaser may cancel their purchase and receive a full refund, subject to clause 7.2 below, in the following circumstances:

1.1.1 goods were purchased as a consequence of direct marketing by UFO and the Purchaser chooses to return the Goods within 5-days of purchase/ receipt of the goods;

1.1.2 the Purchaser did not have an opportunity to examine the Goods prior to their purchase and, upon receipt of the Goods, immediately rejects delivery of the Goods, and

1.1.3 the Goods were purchased for a particular purpose which was communicated to UFO and, within 10-days of receipt of the goods, the Purchaser notifies UFO that the goods do not satisfy the intended purpose with which they were bought.

1.2 UFO may charge the Purchaser for necessary restoration costs to render the returned goods fit for re-stocking.

1.3. A refund will not be possible, where the goods purchased was by way of special 1 arrangement or custom order, where the Purchaser was given the opportunity to inspect the goods prior to purchase, where the goods have been damaged due to the Purchaser’s negligence, the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our or the manufacturer’s instructions and/or being subject to misuse or abuse.

1.4 Should the Purchaser discover his/her Goods to be defective or faulty, within the first six (6) months after purchase, the Supplier will collect the goods at its expense and at the Purchaser’s election, repair or replace the goods or refund the Purchaser.

1.5 The Purchaser must at all times retain proof of purchase and produce such proof of purchase in the event that the Purchaser wishes to return Goods, request a refund or replacement in respect of Goods, or have Goods repaired.

1.6 Should the Purchaser be entitled to a refund of any amount or deposit, or part thereof, UFO shall pay such refund to the Purchaser by EFT, or as otherwise agreed with the Purchaser. Please note that such refund may take up to 14 (fourteen) days to process.

1.7 In the event of a cancellation of an order or reservation of Goods made by the Purchaser in terms of clause 6 of this Agreement, UFO shall be entitled to charge the Purchaser and, where applicable deduct from the Purchaser’s deposit, or any payment received by UFO from the Purchaser, an amount equal to the greater of RIOOO or 10% of the purchase price of the Goods, as a cancellation and administration fee. The balance of any or any other payment/s received by UFO from the Purchaser shall returned to the Purchaser subject to the provisions clause 7.3

1.8 Where UFO allows the Purchaser to return Goods or grants a refund to a Purchaser or allows the replacement or repair of Goods in circumstances where UFO is not in law obliged to do so, the Purchaser will be liable for all costs incidental to the transportation and/or collection of the Goods and such transportation and/or collection shall be at the Purchaser’s risk.

1.9 In terms of Section 44 of ECTA, The Purchaser is entitled to cancel any sale concluded on UFO’s website (online sales) within 7 days after date of receipt of the Goods and to obtain a refund. The Purchaser however will still be liable for the cost of returning the Goods if the Goods were dispatched or shipped within the 7-day period. The cost will be the delivery/dispatch fee for delivery of the initial order and a return fee which is equivalent to the delivery charge and any handling fees. These will be deducted from the refund. This does not apply if the Goods have been assembled, partly assembled or where the original packaging has been discarded.

1.10 Any charges or costs which are imposed by UFO as a result of the Purchaser’s breach of any provision of this Agreement shall in no way exclude, or derogate from, UFOs rights in law to otherwise claim damages, restitution or compensation from the Purchaser.

1.11 Other than at the discretion of UFO and at all times subject to 7.4, no refund or replacement of Goods will take place based on the Goods not fitting through a day or into a room. The Purchaser is to make sure of all measurements ordering the goods.

Approved: 10 July 2021